Terms of service

Terms of service

These Terms of Service govern your use of the Personalised Song website and the purchase of our digital products. By placing an order, you agree to these terms.

About us

Personalised Song provides digital, personalised products created to order based on information supplied by you.

No physical goods are sold.

Eligibility

By using this site, you confirm that:

  • You are at least 18 years old, or
    You have permission from a parent or legal guardian

Orders and payment

  • All prices are listed in GBP unless stated otherwise
  • Payment must be made in full at checkout
  • Orders enter production once payment is confirmed

We reserve the right to refuse or cancel an order if:

  • Information provided is incomplete or unclear
  • The request is offensive, unlawful, or inappropriate
  • Payment cannot be processed

Personalised content

You are responsible for the accuracy of all information submitted, including:

  • Names
  • Dates
  • Pronunciations
  • Personal details

We produce your song based strictly on the details you provide.

We are not responsible for errors caused by incorrect or incomplete information.

Song creation process

Songs are created using advanced music technology, including artificial intelligence, together with human creative input. Customers acknowledge that songs are digitally generated and are not performed or personally composed by named or commissioned recording artists.

Digital delivery

  • All products are delivered digitally by email or download link
  • No physical delivery takes place
  • Delivery timeframes are shown at checkout

An order is considered delivered once the digital file or link has been sent.

Cancellations and refunds

Because our products are digital and personalised:

  • Orders cannot be cancelled once production has started
  • Refunds are not offered after delivery

Refunds are handled in line with our Return and Refund Policy.

Revisions

Each order includes one reasonable revision, provided:

  • The request follows the original brief
  • The original information was supplied correctly

Requests that change the core concept, story, or style may require a new order.

Intellectual property

All songs, lyrics, audio files, and related materials are owned by Personalised Song.

When you purchase a song:

  • You receive a personal-use licence
  • You may share the song privately or on personal social channels

You may not:

  • Resell the song
  • Claim authorship
  • Use the song for commercial purposes without written permission

Acceptable use

You agree not to request or submit content that:

  • Is illegal or defamatory
  • Infringes on third-party rights
  • Promotes hate, abuse, or violence

We may refuse requests that breach these rules.

Limitation of liability

We are not liable for:

  • Personal taste or emotional response
  • Gift recipient reactions
  • Indirect or consequential losses

Our liability is limited to the amount paid for your order.

Changes to these terms

We may update these Terms of Service at any time.

The version published on the website at the time of purchase applies to your order.

Governing law

These terms are governed by the laws of England and Wales.

Any disputes fall under the exclusive jurisdiction of the English courts.

Contact

For questions about these Terms of Service, contact:

Email: info@personalisedsong.co.uk