Shipping policy
Shipping policy
This Shipping Policy explains how digital products are delivered when you purchase from Personalised Song.
- Digital delivery only
- Personalised Song sells digital, personalised products.
- No physical items are shipped
- No postal or courier delivery is used
- All orders are delivered electronically
- Delivery method
Your personalised song is delivered by:
- Email to the address provided at checkout, or
- A secure download link
- You are responsible for:
- Providing a valid and accurate email address
- Checking spam or junk folders
- Delivery timeframe
- Delivery times are stated on the product page and during checkout.
Typical turnaround:
- Production begins after payment is confirmed
- Delivery occurs once your personalised song is completed
- Delivery times may vary during peak periods (e.g. Valentine’s Day, Christmas).
- Delivery confirmation
Your order is considered delivered once:
- The file or download link has been sent to your email address
- If you can access the file, delivery is complete.
- Failed delivery
- If you do not receive your song within the stated timeframe:
Contact us at info@personalisedsong.co.uk
Include your order number and email address
We will:
- Re-send the file or link
- Resolve access issues promptly
- We are not responsible for delays caused by:
- Incorrect email addresses
- Full inboxes
- Email provider filtering
- Download availability
- Download links may be time-limited.
- We recommend:
Downloading and saving your file as soon as you receive it
- Backing up your file for personal use
- Shipping costs
- There are no shipping fees
- All delivery costs are included in the product price
- Contact
For delivery or access issues, contact:
Email: info@personalisedsong.co.uk